Digital Business Analyst
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Boston / Massachusetts
Employment type
Job description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.



At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Enterprise Technology Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers.  We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring Digital Business Analysts to join our team.

We offer opportunities across our offices located in New York City, Boston, and Springfield, Massachusetts!

What great looks like in this role

Our ideal Digital Business Analyst candidate is team-oriented, possesses excellent communication skills, and is highly organized and skilled in Agile.  You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Objectives of this role

The Digital Business Analyst - Digital Delivery, will work with the Digital Product Owner to analyze business processes, review user personas, and gather requirements necessary to determine how to build out our platform(s).

Daily and monthly responsibilities

  • Utilizing an Agile SCRUM approach, the Digital Business Analyst will work with the Product Owner to develop and review Agile stories using the Gherkin syntax.
  • She/He will make recommendations about products and features that would support a positive, secure and efficient customer experience.
  • analyze the 3rd party/product integration aspects of business requirements and be able to effectively work with vendors to implement such requirements.
  • Create and own business requirements documents which drive platform evolution.
  • effectively prioritize requirements for a minimum viable product or delivery while conceptualizing a medium-term roadmap for platform evolution. 
  • Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.
  • Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.
  • Work with other team members to help outline team roadmaps and communicate these to internal stakeholders. Pitch in wherever needed.

Basic Qualifications

  • Has a significant technical or insurance/financial industry background
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Demonstrates knowledge of the interdependencies of key business processes, functions and risks.
  • Identifies and uses the key financial indicators necessary to measure business performance.
  • Identifies and anticipates customer requirements, expectations and needs.
  • Probes and looks past symptoms to determine the underlying causes of problems and issues.
  • Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions.
  • Takes ownership of problems and stays on top of them until resolved.
  • Encourages others to set challenging goals and high standards of performance.
  • Fosters a sense of energy, ownership and commitment to work.
  • Creates an environment in which performance excellence is rewarded.
  • Ability to engage in and model courageous and constructive dialogue;
  • Ability to confidently  offer a new and potentially challenging idea to foster conversation and critical thinking
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Technical or Insurance or Financial Services Industry background
  • Minimum 2 years of experience in a business analyst, project management or similar role
  • Experience with Jira Software to plan and organize tasks, workflows, and reports for the  Agile Team members.
  • Authorized to work in the United States with or without sponsorship
  • Bachelor’s degree

Preferred qualifications

  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones.
  • Minimum 5 years of experience in a business analyst, project management or similar role
  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources;
  • Managing milestones and objectives and be responsible for overall project success.
  • Ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose:  We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. 

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