Investment Operations Director-Cashiering
  I'm interested

More information about this job

  I'm interested   I'm interested
Springfield / Massachusetts
Employment type
Job description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.



Why we need you.

We’re growing and our clients deserve the best. As an Investment Operations Director, you will be part of a highly structured, fast paced team oriented environment focused on providing quality compliant transactions. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Daily and monthly responsibilities - What your days and weeks will include.

  • Supervise a team of Investment Specialists and Consultants
  • Coach, motivate and develop employees
  • Work with Senior Management to ensure the accomplishments of departmental goals
  • Ensure compliance with all applicable regulations, internal supervisory controls and Corporate RIA program procedures.
  • Drive continuous process improvements and increase operations efficiency. Develop team to do the same.
  • Assist with training and developing associates on team
  • Review requests for exceptions to policies and procedures and decides appropriate action.
  • Address and resolve escalated issues as they arise.
  • Appropriately allocate resources in order to achieve desired results
  • Serve as a Subject Matter Expert in money movement and transaction approval meetings and strategic projects
  • Maintain and improve relationships with all business partners
  • Develop/Update policies and procedures as they arise
  • Deliver the highest level of service to our field force
  • Review reports that measure staff productivity and department efficiency

Required skills and qualifications - The qualifications that are needed for this role: 

  • Experience in the broker/dealer and RIA industry preferred
  • Series 7 and Series 24 Required
  • Experience with customer service in the financial services field required
  • Strong analytical skills/Problem solving
  • Strong written, verbal and interpersonal communication skills
  • Organization navigation skills
  • Time Management (multi-tasking)
  • SME in multiple functions and proficient in most functions
  • A catalyst for collaboration across groups
  • Proven skill in working with all levels of a corporate  hierarchy
  • Expert Broker Dealer and Corporate RIA knowledge
  • Authorization to work in the United States now and in the future without sponsorship

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose:  We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. 

Requisition ID